Shipping & Returns

1. WHEN WILL MY ORDER BE SHIPPED?

We aim at shipping all orders that are confirmed before 1pm (CET) on the same day. Orders placed after that will be shipped on the following business day. See more on delivery and lead times here.

2. WHEN AND HOW CAN I USE MY TRACKING NUMBER?

As soon as your order is dispatched you will receive a shipping confirmation with a tracking link. The link is active when the carrier has picked up and scanned your shipment, which is why the link may not work the minute you receive it in the shipping confirmation.

3. I RECEIVED MY ORDER BUT IT IS EITHER FAULTY/DAMAGED, INCOMPLETE OR CONTAINING A WRONG PRODUCT. HOW CAN I GET A REFUND/EXCHANGE?

Please contact Customer Service as soon as you discover that your order is not as you expected. You can write us on hallo@actsocial.dk.

If you received a damaged/faulty product please send a picture to Customer Service of the garment showing the issue and forward your receipt and/or online order number. We need this information before to process your complaint.

WHEN WILL I RECEIVE MY REFUND?

When your return has been received, we will process it as soon as possible and within 2 business days. When processing is complete and the refund has been issued, it may take up to 10 business days before the amount is in your account, depending on your bank or credit card issuer. We will issue the refund in the same form of payment originally used for the purchase, unless you have explicitly agreed on something else.

Materials & Care

1. MORE INFORMATION WILL FOLLLOW SHORTLY.

Sizing

1. HOW WILL I KNOW MY SIZE?

On each product page you will see the Fit description of the style with measurements on the different sizes. If available the Details section will show the height of the model as well as the size of the products shown on the picture. But you are also welcome to contact us to receive advice on products and sizing.